FREQUENTLY ASKED QUESTIONS
Our main office and technical facility is based at 55 Serangoon North Ave 4, Singapore 555859. Over here, we are well equipped to deal with most IT issues.
We provide IT services in the following modes:
– Collect & Return (Selected jobs only)
– Carry-in (Selected jobs only)
Which Areas Do You Serve?
For on-site or Collect & Return services, we serve the following areas in Singapore:
Admiralty | Ang Mo Kio | Bedok | Bishan | Boon Lay | Bugis | Bukit Batok | Bukit Panjang | Bukit Timah | CBD | Changi | Choa Chu Kang | City Hall | Clementi | East Coast | Geylang | Holland | Hougang | Jurong East | Jurong West | Kaki Bukit | Kallang | Katong | Kembangan | Kranji | Lavender | Lim Chu Kang | Loyang | Mandai | Marine Parade | Newton | Novena | Orchard | Pasir Panjang | Pasir Ris | Paya Lebar | Potong Pasir | Punggol | Queenstown | River Valley | Seletar | Sembawang | Sengkang | Senoko | Serangoon | Serangoon Central | Serangoon North | Siglap | Sungei Kadut | Tampines | Tanah Merah | Tanglin | Tanjong Pagar | Tanjong Rhu | Thomson | Toa Payoh | Tuas | Ubi | Upper Serangoon | West Coast | Woodlands | Yio Chu Kang | Yishun
We serve the following restricted areas in Singapore but require the customer to arrange for entry permits:
Not all customer locations are as easily accessable or have reasonably priced transport / parking facilities. We impose surcharges on certain locations to cover the additional time and transport costs needed to serve you on-site.
This keeps our basic rates fair and low enough for everyone to enjoy.
Remote Area Surcharge (RAS)
WTF IT ™ understands that not everyone works or lives in a central area with easy access. We charge a small fee to cover longer travel times and higher transport costs incurred for on-site areas which are not easily accessible to keep our basic rates fair for all customers.
You will be informed of any surcharges (if any) at the point of arranging for an on-site appointment.
HDB Estates (S$5 / trip): Choa Chu Kang | Jurong East | Keat Hong | Teban Gardens | Teck Whye | West Coast | Yew Tee
HDB Estates (S$10 / trip): Boon Lay | Jurong West | Pioneer | Tengah
Others (S$10 / trip): Changi Rd (Upper) | NUS | Punggol Rd | Sembawang Rd | Tagore | West Coast | Woodlands Road | Locations with nearest Bus Stop > 0.5KM away
Others (S$15 / trip): Admiralty Rd West | Bukit Timah Road (landed) | Bukit Tima Road (Upper) (landed) | Changi North | Changi South | Changi Village | Farrer Rd (landed) | Holland Road (landed) | Jln Buroh | Jurong West Industrial | Kranji Industrial | Loyang | NTU | Penjuri | Senoko Industrial | Sentosa | Woodlands Industrial | Locations with nearest Bus Stop > 1KM away
Others (S$20 / trip): Benoi | Gul | Joo Koon | Lok Yang | Mandai Rd | Pioneer Rd | Pioneer Sector | Sungei Buloh | Sungei Kadut | Sungei Tengah | Tuas | Upp. Jurong Rd | Locations with nearest Bus Stop > 1.5KM away
Others (S$30 / trip): Changi Airport (Airside) | Changi Airport (Cargo Complex) | Changi Airport (ALPS) | Jurong Island | Lim Chu Kang | Military Facilities | Police Facilities | PSA | Seletar Airport (Airside) | Shipyards | Tuas South | Locations with nearest Bus Stop > 2KM away
Location Surcharge (LS)
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Restricted Area Surcharge (RES)
Many companies do not serve customers located in restricted areas out of convenience, as getting approval for access and clearing security background and physical checks are often very time consuming and troublesome.
We start our on-site billing when we reach the security checkpoint of the restricted area to cover the additional time spent clearing security.
All access permits applications and application fees for access are to be processed and borne by the customer.
Locations: Changi Airport (Airside, ALPS, Cargo Complex) | Government Facilities | Jurong Island | Military Facilities | Police Facilities | Pulau Bukom | Pulau Pawai | Pulau Semakau | Pulau Senang | Pulau Sudong | Seletar Airport (Airside) | Shipyards | Any other restricted areas.