RESIDENTIAL ON-SITE SERVICES

How do our Services Work?

Contact Us

Contact us on our contact page.

For fastest service and appointment availability, please contact us via Facebook Messenger on our Facebook Page at https://m.me/wtf.com.sg

Before we visit your home

To check on our appointment availability, please visit https://www.facebook.com/wtf.com.sg

 

  • We will first contact you to have a better idea of what problem(s) you are facing.
  • We will then provide a cost estimation based on the problem you have described to us for you to have an accurate idea on cost.
  • An on-site appointment slot will be reserved for you. On-site service time slots are subject to availability on a first confirmed, first reserved basis.
  • Due to the high number of “no-show” / “late cancellation” / “late reschedule” (less than 24 hours before appointment) cases, a pre-payment of the “TRIP FEE” is applicable to confirm your appointment slot, payable in advance via PayNow or GrabPay. This amount will be offset from your on-site service fees after service is rendered. Late cancellations & rescheduling results in lost man-hours and income for WTF IT ™ It also delays service for other customers for appointment slots.
When we visit your home

We will proceed to rectify your reported issue in the shortest time possible. The time taken to rectify your issue will depend on a few factors:

  • Speed of your equipment: If your equipment is responding very slowly, it will take more time for us to rectify your issue.
  • Seriousness of the issue: Series problems like large numbers of viruses, malware will require more time and work to rectify.
  • Condition of hardware: If your hardware is showing signs of failing, it may take more time for us to rectify the problem as we often have to perform the same task multiple times for it to work.

 

If our geek determines that the problem will take a long time to resolve, we may suggest that we take your faulty device back to our lab for further troubleshooting / repairs. 

 

When we are done on-site

The Geek assigned to your job will collect any amount due for the work completed on-site and provide a Service Report. We accept the following payment modes:

  • PayNow
  • GrabPay
  • Cash

We regret to inform that personal cheques are not accepted.

An e-invoice will be sent to you via e-mail for your safekeeping at a later time.

Our Promise to you

Our Promise To You

We love working with technology and want all our customers to be happy. If for any reason you are not satisfied with our service, please get in touch with us and we will do all we can to make the situation right.

If we have assisted in network or software problems during our visit, we guarantee our services for 30 days and if the same issue re-occur, we will fix it free-of-charge*. Our hardware carries a 30 days to 10-years warranty depending on the component repaired or replaced and a 90 days warranty on workmanship.

 

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